Refund Policy

Effective Date: March 2026

1. General Terms

By purchasing a report or subscription, you acknowledge that proofnest (operated by Hofmax Solutions Limited, Company No. 16919266) is a digital service powered by artificial intelligence and third-party data sources. Reports are generated immediately upon request using computational resources, AI processing, and third-party API calls that incur real costs regardless of your satisfaction with the output.

Due to the nature of AI-generated digital content and the costs involved in generation, refunds are limited as described below.

2. Free Report — Your Risk-Free Trial

Every new account receives 1 full report at no cost. This free report is identical in quality, sources, and depth to paid reports. It serves as your opportunity to evaluate the service before spending any money. We strongly recommend using your free report before purchasing.

One free report per person. Creating multiple accounts to obtain additional free reports is a violation of our Terms of Service and may result in account termination.

3. Single Reports (€29)

Situation	Policy
Report not yet started generating	Full refund
Report generation in progress	No refund — AI and API resources already consumed
Report completed successfully	No refund — digital service delivered
Report failed due to our technical error	Full refund OR free regeneration (your choice)
Dissatisfaction with AI output quality	See Section 6

4. Subscriptions (Pro 5 at €123/mo, Business 10 at €203/mo)

Situation	Policy
Cancel before next billing cycle	No further charges. Access until end of current period.
Cancel mid-cycle	No refund for remaining days. Access until end of current period.
First billing cycle, zero reports generated	Full refund if requested within 14 days of subscription start
First billing cycle, reports generated	No refund — service was used, API costs incurred
Renewal charge, no reports generated since renewal	50% refund if requested within 48 hours of renewal charge
Failed payment	7-day grace period to update payment method

How to Cancel

Go to Dashboard → Settings → Subscription
Click Cancel Subscription
Confirm cancellation
Access continues until end of current billing period
Previously generated reports remain accessible after cancellation

5. Non-Refundable Circumstances

Refunds shall NOT be provided for:

AI Output Quality:

Dissatisfaction with the writing style, tone, or format of AI-generated content
Disagreement with the verdict (GO/YELLOW/RED) — honest analysis is a feature, not a defect
Reports where the AI identified limited data for a very niche or emerging topic
Perceived inaccuracies in AI-generated analysis or predictions
Reports that do not match subjective expectations of what the research “should” conclude

Third-Party Data Availability:

Reports where one or more third-party data sources were temporarily unavailable during generation. Reports are generated using all available sources, and unavailable sources are clearly noted.
Limited data availability for obscure, hyper-local, or very new markets where publicly available information is scarce
Changes in third-party API data quality or coverage that affect report depth

User Decisions:

Business decisions, investments, or commitments made based on report findings
Refunds will not be issued because a market opportunity described in a report did not materialize or performed differently than analyzed

Misuse:

Abuse of promotional offers, free reports, or repeated refund requests deemed excessive or fraudulent
Accidental or mistaken purchases initiated by the user
Accounts terminated for Terms of Service violations

6. Quality Concerns Process

If you believe a completed report contains significant technical errors (missing sections, broken formatting, completely empty data tables, or generation failures), as opposed to AI judgment you disagree with:

Contact us at [email protected] within 7 days of report generation
Describe the specific technical issues (not subjective quality concerns)
We will review your report and at our sole discretion may:
- Regenerate the report at no cost
- Issue a partial or full refund
- Provide credit toward a future report

Important distinction:

“The competitor table is empty because our system crashed” = technical error → we fix it
“I think the AI should have found more competitors” = AI judgment → not a defect
“Data sources show N/A” = third-party service was unavailable → not a defect (clearly noted in report)
“The verdict was RED but I believe in my idea” = honest analysis → not a defect

7. EU, UK Customers — Statutory Rights

Customers located within the European Union or United Kingdom may have additional cancellation rights under local consumer protection laws.

Digital Content Acknowledgment: By initiating report generation, you acknowledge that delivery of the digital service has commenced immediately and that you consent to this immediate performance. You understand that once generation begins, the right of withdrawal may no longer apply as the digital content has been fully delivered.

For subscription purchases: you may request a refund within 14 days of purchase if you have generated zero reports during that period.

8. Chargebacks and Disputes

We strongly encourage customers to contact ProofNest support to resolve any issues before initiating chargebacks with payment processors. Initiating a chargeback without first contacting us may result in account suspension.

ProofNest reserves the right to dispute chargebacks where the service was delivered as described, and to provide evidence of service delivery to payment processors.

9. Processing

Refunds are issued to the original payment method
Processing time: 5–10 business days depending on your bank
You will receive email confirmation when a refund is initiated
ProofNest reserves the right to deduct payment processing fees from refunded amounts where applicable

10. How to Request a Refund

Email: [email protected]
Subject line: Refund Request — [your account email]
Include: Purchase date, report title (if applicable), and reason for request
Response time: Within 24 hours on business days

11. Changes to This Policy

ProofNest reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes constitutes acceptance.

Quality Guarantee

Your first report preview lets you evaluate our research quality before purchasing. For purchased reports: if the report contains material factual errors or fails to deliver the sections described, contact [email protected] within 24 hours of purchase for a review.